Refund policy
Return and Refund Policy
Due to hygiene and safety reasons, Plus Whitening does not accept returns or exchanges on skincare, haircare, cosmetic, or personal-care products.
Please carefully review the product description, ingredients, size, usage instructions, and order details before completing your purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after receiving it.
Contact us within 48 hours of delivery if:
- Your product arrives damaged or leaking.
- The product is defective.
- You receive the wrong product.
- An item is missing from your order.
To report an issue, email pluswhiteningbeauty@gmail.com and include:
- Your order number
- A clear description of the issue
- Clear photographs or a video of the product
- Photographs of the original packaging and delivery label
Once the issue has been reviewed, we may offer a replacement, store credit, or refund where appropriate.
Please do not return any product without contacting us first. Unapproved returns will not be accepted.
Non-Returnable Items
We do not accept returns or exchanges for:
- Skincare, beauty, cosmetic, haircare, or personal-care products
- Products that have been opened, used, tested, or unsealed
- Change-of-mind purchases
- Products ordered in the wrong size or quantity by the customer
- Products damaged through misuse or incorrect storage
- Products that do not provide the customer’s expected skincare results
- Sale, promotional, clearance, or gift-card purchases
Skincare results can vary depending on individual skin type, routine, consistency, and other personal factors.
Allergic Reactions and Skin Sensitivities
Customers should review the ingredients and perform a patch test before using any product fully.
Stop using the product if irritation or discomfort occurs. Individual allergies, sensitivities, and reactions are not normally considered product defects and do not automatically qualify for a return or refund.
Seek advice from a qualified healthcare professional when necessary.
Exchanges
We do not accept exchanges due to the hygienic nature of our products.
An exception may be considered only when an incorrect or defective item has been supplied by Plus Whitening.
Order Cancellations
Orders may only be cancelled before they have been processed, packed, or dispatched.
Once an order has been prepared or handed over for delivery, it cannot be cancelled.
Refunds
Approved refunds will be issued using the original payment method where possible.
Please allow up to 10 business days for the refund to be processed after approval. Additional processing time may be required by your bank or payment provider.
Delivery charges are non-refundable unless the order was damaged, defective, incomplete, or incorrect due to an error by Plus Whitening.
Contact Us
For questions regarding an order, damaged item, or refund claim, contact: