Terms of Service

Overview

This website is operated by Plus Whitening. Throughout the website, the terms “we,” “us,” and “our” refer to Plus Whitening.

By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using the website. If you do not agree with these terms, you should not use our website or services.

1. Online Store Terms

You must be legally able to enter into a purchase agreement in your country or have permission from a parent or legal guardian.

You may not use our products or website for any illegal or unauthorized purpose. You must not transmit viruses, harmful code, or anything that may damage or interfere with the website.

2. Product Information

We make every effort to provide accurate product descriptions, images, sizes, ingredients, prices, and usage information.

However, product colours and appearance may vary slightly depending on your screen settings. Packaging may also be updated from time to time without prior notice.

Skincare results may vary between individuals depending on skin type, routine, consistency, and other personal factors. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Customers should review product ingredients, follow the usage instructions, and perform a patch test before full application.

3. Orders

By placing an order, you confirm that the information you provide is accurate and complete.

We reserve the right to accept, reject, limit, or cancel an order where necessary. This may include orders affected by incorrect pricing, unavailable stock, suspected fraud, or inaccurate customer information.

Once an order has been processed, packed, or dispatched, it may not be possible to cancel or change it.

4. Prices and Payments

All prices are displayed in the currency shown on the website and may change without prior notice.

Customers are responsible for providing valid and accurate billing and payment information. Any delivery charges, taxes, or additional fees will be displayed where applicable during checkout.

5. Shipping and Delivery

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our control.

Customers must provide a complete and accurate delivery address and contact number. Plus Whitening is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

6. Returns and Refunds

Due to hygiene and safety reasons, skincare, beauty, haircare, cosmetic, and personal-care products are not eligible for returns or exchanges for change-of-mind purchases.

Damaged, defective, missing, or incorrect items must be reported according to our Return and Refund Policy.

All returns, replacements, and refunds are subject to the conditions stated in that policy.

7. Skin Sensitivities and Allergic Reactions

Customers are responsible for checking product ingredients before use.

We recommend performing a patch test before applying a product fully. Stop using the product if irritation or discomfort occurs and seek appropriate medical advice when necessary.

Individual sensitivities, allergies, or results are not normally considered product defects.

8. Website Content

All website content, including our logo, product names, photographs, graphics, text, videos, designs, and branding, belongs to Plus Whitening or is used with permission.

You may not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without our prior written permission.

9. Third-Party Services

Our website may use services provided by third parties, including Shopify, payment providers, delivery services, and social-media platforms.

We are not responsible for third-party websites, services, content, policies, or actions. Customers should review the relevant third-party terms before using those services.

10. Prohibited Uses

You may not use our website:

• For any unlawful or fraudulent purpose
• To provide false or misleading information
• To infringe intellectual-property rights
• To transmit viruses or malicious code
• To collect another person’s information without permission
• To interfere with the website’s security or operation
• To harass, threaten, abuse, or harm another person

We may suspend or block access where these terms are violated.

11. Errors and Inaccuracies

Occasionally, the website may contain errors relating to product descriptions, prices, promotions, availability, delivery charges, or other information.

We reserve the right to correct errors, update information, or cancel affected orders at any time.

12. Limitation of Liability

To the extent permitted by applicable law, Plus Whitening will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website or products.

Nothing in these Terms limits any customer rights that cannot legally be excluded under applicable consumer-protection laws.

13. Privacy

The collection and use of personal information through our website are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed by Shopify and other service providers required to operate the store, process payments, and fulfil orders.

14. Changes to These Terms

We may update these Terms of Service when necessary. The latest version will always be available on this page.

Continued use of the website after changes are published means you accept the updated terms.

15. Governing Law

These Terms of Service are governed by the laws of Sri Lanka. Any dispute will be subject to the jurisdiction of the competent courts of Sri Lanka.

16. Contact Information

Questions about these Terms of Service can be sent to:

Plus Whitening
Email: pluswhiteningbeauty@gmail.com